Velara — Support

01 Contact us

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Privacy requests

We answer in English. Please write from the e-mail address on your account, or include it, so we can find your account. Never send us your password.

You can sign in with Apple, with Google or with an e-mail address and password.
Forgot your password? On the sign-in screen tap I forgot my password; we e-mail you a 6-digit code, valid for 15 minutes, to set a new one.
Your reading style, areas of interest and daily notification time can be changed in Profile → Preferences.

Subscriptions are billed and managed by the store you bought from. To cancel: iPhone — Settings → [your name] → Subscriptions → Velara; Android — Google Play Store app → your profile icon → Payments & subscriptions → Subscriptions → Velara.
The yearly plan starts with a 7-day free trial for eligible new subscribers; cancel at least 24 hours before it ends if you don't want to be charged.
New phone or reinstalled the app? Sign in with the same account, open the Velara+ screen and tap Restore purchases.
Refunds are handled by Apple or Google under their own policies.
Deleting the app or your account does not cancel a subscription.

AI features are used only after you allow them. You can turn them off or on again at any time with the AI features switch in Profile; your chart, scores, transits and card meanings keep working without them.
AI-generated content is labelled. If something looks wrong or inappropriate, use Report where it appears — the report reaches us without you leaving the app.
What is sent to the AI provider, and what never is, is explained in the Privacy Policy.

To see, correct or export your data, write to privacy@velarastro.app. We reply within 30 days at the latest. Details: Privacy Policy.

You can delete your account and all of its data in the app, or ask us by e-mail. Step by step, and what is deleted: Delete your account.